Create a Purchase Passport
Record the seller, item, date, amount and order reference for up to five purchases free.
Australia-first purchase and complaint assistant
Refund, warranty or delivery problem?
Build a stronger complaint free.
Tell ClaimBack what happened, get an editable complaint draft, and organise the evidence and next action. Start free—no account is required to see your first useful result.
5 free purchase records Editable claim drafts Date reminders
CBCLAIMBACK CASE PACK
Ready to sendCASE 01
Faulty coffee machine
Harbour Home Appliances · $349.00
Evidence readinessStrong supporting evidence
Case summaryClear issue and requested outcome
Evidence index5 items organised
Complaint + follow-upPolite, firm and editable
ClaimBack Protected
More than claim assistance.
ClaimBack Protected helps you prepare eligible purchases for protection before something goes wrong. If a transaction later has a problem, ClaimBack helps pursue recovery first.
If an eligible covered loss remains, an activated protection plan may provide a partial financial benefit subject to provider approval, plan terms and limits.
Explore ClaimBack ProtectedRecovery firstRetailer and available recovery channels are pursued before assessment.Verified and limitedEligibility, exclusions, evidence and plan limits apply.No automatic payoutOnly eligible unrecovered loss is used in an indicative calculation.
Built for everyday consumer issues withclear stepswritten recordsevidence-first messagesreasonable deadlines
Purchase Protection
Keep the proof before you need it.
Your Purchase Vault keeps receipts, purchase facts and important dates together. If something goes wrong, turn the same record into a ClaimBack claim without starting again.
Save and review receipts
Upload private proof of purchase. Automatic reading suggests details for you to check before saving.
Track important dates
Stay on top of delivery, refund, warranty, renewal and cancellation dates.
Start a claim from the record
Reuse confirmed purchase facts and receipts in the existing complaint and case-pack workflow.
When support goes in circles
Your claim needs structure, not more stress.
ClaimBack AI turns a messy consumer issue into a calm, organised next step—so the business can see what happened, what supports it and what you are asking for.
A retailer keeps repeating a scripted response
Your evidence is scattered across emails and screenshots
You are unsure what to say next
Follow-ups and deadlines are easy to lose track of
From problem to professional pack
Four clear steps. One organised claim.
No complicated forms or intimidating language. You stay in control and can edit everything.
Add the facts
Tell us what you bought, what went wrong and the outcome you want.
Organise evidence
Upload receipts, images, tracking and correspondence into one evidence index.
Build your messages
Generate polite, firm and final versions, plus replies to common retailer responses.
Download the case pack
Export a professional PDF and track the next response or follow-up.
The ClaimBack Case Pack
Make the whole issue easy to understand.
Your paid case pack brings the claim details, timeline, evidence index, messages and next-step checklist together in one clean PDF.
- Claim summary and purchase details
- Dated timeline of events
- Evidence index and missing-item prompts
- Complaint and follow-up messages
- Escalation planning notes
- Clear safety disclaimer
CB
CONSUMER COMPLAINT SUMMARYCLAIMBACK AICASE PACK
Faulty coffee machine
CASE SUMMARYProduct stopped heating after normal use. Customer contacted the retailer and requested a replacement.
EVIDENCE INDEX Receipt and order confirmation
Photos and support messages
Built for common consumer problems
Start with what happened.
Start free. Upgrade when the pack is ready.
Your first complaint draft costs nothing.
Build confidence in the claim before paying. Unlock the complete case pack from $19.
ClaimBack AI helps you organise evidence, prepare complaint messages and understand common escalation options. It does not provide legal advice, does not act as a lawyer and does not guarantee any outcome.