Australian consumer complaint guide
Business ignoring a complaint in Australia
Use this general preparation guide when a business has not responded to reasonable contact attempts. It helps you organise the issue before deciding what to do next.
Start with a clear written record
Write down what was purchased, when it was purchased, what went wrong, when you first contacted the business and the outcome you asked for. Keep statements factual and avoid adding details you cannot verify.
Evidence to organise
- Original complaint
- Dates and channels used
- Delivery or read confirmations
- Order and issue evidence
A practical next step
Send one organised follow-up with the reference, requested outcome and a reasonable written-response deadline.
If the issue remains unresolved
You could consider the relevant state or territory consumer affairs or fair trading body. For official general information, review the ACCC guidance on contacting a business. If a card payment dispute might apply, consider organising chargeback evidence before contacting the payment provider.
Browse more independent problem and retailer guides.
ClaimBack AI helps you organise evidence, prepare complaint messages and understand common escalation options. It does not provide legal advice, does not act as a lawyer and does not guarantee any outcome.