Australian consumer complaint guide
Chargeback evidence preparation in Australia
Use this general preparation guide when you are considering a payment dispute with your card provider. It helps you organise the issue before deciding what to do next.
Start with a clear written record
Write down what was purchased, when it was purchased, what went wrong, when you first contacted the business and the outcome you asked for. Keep statements factual and avoid adding details you cannot verify.
Evidence to organise
- Transaction record
- Order and delivery information
- Complaint sent to the business
- Business responses and outcome sought
A practical next step
Organise a short timeline and supporting records before contacting the payment provider. Processes and timeframes may vary.
If the issue remains unresolved
You could consider the relevant state or territory consumer affairs or fair trading body. For official general information, review the ACCC guidance on contacting a business. If a card payment dispute might apply, consider organising chargeback evidence before contacting the payment provider.
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ClaimBack AI helps you organise evidence, prepare complaint messages and understand common escalation options. It does not provide legal advice, does not act as a lawyer and does not guarantee any outcome.