Use this general preparation guide when cancellation attempts or ongoing subscription charges are disputed. It helps you organise the issue before deciding what to do next.
Write down what was purchased, when it was purchased, what went wrong, when you first contacted the business and the outcome you asked for. Keep statements factual and avoid adding details you cannot verify.
Set out the cancellation timeline, identify disputed charges and ask for written confirmation of the account status.
You could consider the relevant state or territory consumer affairs or fair trading body. For official general information, review the ACCC guidance on contacting a business. If a card payment dispute might apply, consider organising chargeback evidence before contacting the payment provider.
Browse more independent problem and retailer guides.