Australian consumer complaint guide
Warranty refused in Australia
Use this general preparation guide when a retailer or manufacturer has refused warranty support. It helps you organise the issue before deciding what to do next.
Start with a clear written record
Write down what was purchased, when it was purchased, what went wrong, when you first contacted the business and the outcome you asked for. Keep statements factual and avoid adding details you cannot verify.
Evidence to organise
- Receipt or invoice
- Warranty document
- Fault details and dated images
- Assessment or refusal in writing
A practical next step
Keep the warranty response, organise the product history and request a written explanation of what evidence was considered.
If the issue remains unresolved
You could consider the relevant state or territory consumer affairs or fair trading body. For official general information, review the ACCC guidance on contacting a business. If a card payment dispute might apply, consider organising chargeback evidence before contacting the payment provider.
Browse more independent problem and retailer guides.
ClaimBack AI helps you organise evidence, prepare complaint messages and understand common escalation options. It does not provide legal advice, does not act as a lawyer and does not guarantee any outcome.